After placing your marine order on our site, it will ship within 7-10 days, on occasion sooner. In the event of an “out-of- Stock” you will be notified of any changes to the order and the order will be discussed before shipping.
Absolutely, in the “MY Tank” page scroll to the bottom and there is a blank field box with the heading Special instructions or questions about your order. You have the option to tell us anything about your order and we can reply back to you if necessary.
Starting new tanks you really have the option of choosing smaller fish. Larger established tanks you may want to choose at least medium sized fish that can hold their own against residing territorial tank mates. However some fish have defense mechanisms where size would not be an issue.
The fish and invertebrates shown in stock on our website are normally stocked by our supplier weekly, however you can email or call us prior to your order to verify that the livestock you are interested inarereadily available.
Many of our fish and invertebrates have a short turn around and kept at our facility a few days and sometimes up to a few weeks. There they are closely monitored and inspected for good overall health prior to shipping.
Fish are hand-picked at our supplier than brought to our facility, fish and invertebrates are acclimated than placed in quarantine tanks for observation; preventative baths are used to clean fish if needed. Fish and invertebrates are than transferred to our main housing section that has a four step mechanical filtration method than to a large biological filtration chamber, the remaining water is recycled through a high wattage UV sterilizer and high capacity skimmer, this process is continuously repeated many times over by gravity and various pumps. Powerful Iwaki pumps insure the water is recycled back and the process repeated.
In My Tank enter your coupon code in the DISCOUNT CODE box than click submit, this will update total pricing of your purchase. Only one promotional coupon code can be used per order.
Not at all, you are able to browse are selection of marine life and put your selection in The Tank, however to purchase fish in the checkout area you will be prompted to register. For using the My Wish Fishfeature or be sent special deals you will also need to create an account.
Absolutely, we have the latest version of Comodo SSL Certificate installed and running. The certificate is located on the bottom right on the home page. This advanced security software encrypts information that can only be seen and used by authorized parties. We also never give out any personal information.
To use this feature you must create an account. This is done by clicking on the log-in tab at top of webpage. Fill out the blank fields and submit. Once you have an account with a user name and password you can use MY WISH FISH by viewing a fish on the description page and adding it to MY WISH FISH, this will save your item to view later.
If you have placed a live marine order with us, it will ship standard next day and will usually arrive from 10:30 am- 11:00 am on the day specified. We will confirm delivery day and time with you to make sure you are able to accept your order.
On rare instances unfortunately this can happen. If your fish is DOA, please email or call us ASAP and we will take care of it. If your fish dies within the 14 day live guarantee please see our live guarantee policy on our website so we can make it right for you.
The best way is to place shipping box on a level table and use a safety knife to cut carefully along taped seals. The very short blade will prevent from cutting through to bags inside.
You can begin small feedings to distract other fish; it also helps to turn light off or actually cover the tank if possible for a day after adding a new fish ; rearranging your landscape in the tank can be helpful too ; rectangular tanks can be sectioned using safe plastic lighting grid, this grid can be found at home depot and can be easily cut to fit and can be removed after 3-4 weeks. If problem still exists, see which fish are the aggressors and in worst case situation, aggressors can temporally be removed and housed in holding tank for 24 hours.
The best way to prepare your tank is to do a 20% water change and recheck all water parameters for proper levels prior to adding new fish or invertebrates. Keep lower light than normal during acclimation and a day or so after. Keep an eye on any aggressive fish that may harass the new tank mate and temporally move to another location if you anticipate a situation.
Please follow ourAcclimation guide carefully. Please note: your existing fish are a custom to your water parameters, the new fish is not. It’s always best to check water parameters and remove nitrates with 20% water changes once a month.
Allow your new fish to get comfortable in its new surroundings; this sometimes can take a couple of days. Look for signs of aggression from other tankmates. Slowly offer small foods such as brine shrimp-soaked in liquid garlic and observe response. Gradually offer more nutritional foods.
Please rinse the interior of cooler with water only. The cooler can be used for acclimating your new fish, transporting or temporary storage for coral or live rock while servicing or moving your aquarium.
The tank must go through a cycling process. This can take up to a few months. Cured Live rock and live sand can help speed the cycling process. You can check with a test kit to make sure your ammonia and nitrate levels are at zero before adding fish. If your tank is already well-established we recommend a 20% water change a week prior to adding new marine life to your tank.
Yes, we perform cleaning procedures on all of our fish and take all precautions before they are shipped, however being rodundent is always best in this hobby. Quarantine tanks are the best way of not transmitting disease into your main tank. All new fish should be monitored 2-3 weeks in quarantine. The following is for when no medication is being applied : The quarantine tank is 20-30 gallons, has the best mechanical and biological filtration you can provide in the same manner as the main tank, heater, some type of sealed lid, small light for observation, pieces of good sized well cured live rock is good and cut pieces of PVC pipe for fish to hide and feel safe; (some fish such as wrasse do much better with sandy substrate and cut PVC pipe) we recommend having presoaked sponges or biomedia that are well seeded with bacteria in the main tank that can be transferred to the quarantine tanks filter for helping to seed the tank with beneficial bacteria.
First fill your fish only quarantine tank with water from your main tank , add all components listed above and run for a few weeks incorporating 20% water changes every few weeks and test to make sure it is cycling properly ; your ammonia and nitrates should be 0. Now you are ready to use ; drip acclimate new fish to this water slowly and add them into quarantine tank, continue same maintenance practices as the main tank, be sure fish are compatible and careful to not overstock too many fish at once.