Refund Policy

We do not accept returns of food or supplies, unless they contain defects.  If you have a defective product, please complete and submit a Refund Form located at the bottom of the Home page.  Supply items must be sent back to MarineFishEZ at the shipper’s cost.  Once we receive your package and Refund Form, we will process your return and credit your account.   Please allow up to 2 business days for processing and up to two billing cycles of your credit card, depending upon the bank.  Unfortunately, we cannot accept returns of aquatic life due to the nature of our strict packaging requirements (see Care and Packaging) and our (14 day guarantee) on marine life if applicable.  Please select carefully and contact us if you have any questions prior to submitting your order.